Oki C711 User Manual

44205401TH Rev.1
145 /
Oki Data CONFIDENTIAL
7. Troubleshooting and repair procedure
Table 7-1-2 Service Call Error List
Display Cause Error details Remedial measure
Restart the printer.
002: Error~
007: Error
009: Error~
011: Error
CPU
Exception
Does the error display recur? Yes
No
If the RAM DIMM
is installed, remove
it and turn off the
power of the printer
and back on.
Replace the CU/PU
board.
Re-install the RAM
DIMM.
Replace the RAM
DIMM.
Service call
020: Error
CU ROM
Hash Check
Error
Does the error display recur? Yes
Turn off the power
of the printer and
back on.
Replace the CU/PU
board.
Service call
030: Error
CU RAM
Check Error
Does the error display recur? Yes
Turn off the power
of the printer and
back on.
Replace the CU/PU
board.
Service call
031: Error
CU Optional
RAM Check
Error
Is installation of the RAM DIMM
normal?
Does the printer recover from
the error when the RAM DIMM
is replaced?
No
Yes
No
Re-install the RAM
DIMM.
Replace the RAM
DIMM.
Replace the CU/PU
board.
Service call
040: Error
CU EEPROM
Error
Does the error display recur? Yes
Turn off the power
of the printer and
back on.
Replace the CU/PU
board.
Service call
041: Error
CU Flash
Error.
Flash ROM
Error on the
CU board
Does the error display recur? Yes
Turn off the power
of the printer and
back on.
Replace the CU/PU
board.
Service call
042: Error~
043: Error
045: Error
Flash File
System Error
Failed to access to the Flash
ROM that is directly soldered to
the CU/PU board.
Turn off the power
of the printer and
back on.
Replace the CU/PU
board.
Display Cause Error details Remedial measure
Restart the printer.
072: Error. Xx
Engine I/F
Error.
I/F error
between PU
and CU
Is the CU/PU assembly installed
normally?
Does the printer recover from
the error when the CU/PU
board is replaced?
No
Yes
No
Re-install the
CU/PU assembly
normally.
Replace the CU/PU
board.
Restart the printer.
073: Error xxxxxxxx
Video Error
Error is
detected
when
expanding the
video data.
(Illegal data is
received.)
Is the CU/PU assembly installed
normally?
Does this error recur?
No
Yes
Yes
Re-install the
CU/PU assembly
normally.
Change the PC
with another
PC having high
specifications, or
alternately reduce
resolution power
and execute the
print again.
Replace the CU/
PU board.
Replace the
interface cable.
Re-install the PC
printer driver.
Is the CU/PU assembly installed
normally?
Does this error recur?
Does the error depend on print
data?
No
Yes
Yes
No
Yes
Re-install the
CU/PU assembly
normally.
Execute the print
again.
Print any other
data.
Replace the CU/
PU board.
Send the data to
design division and
request analysis of
the data.
Restart the printer.
074: Error xxxxxxxx
075: Error xxxxxxxx
Video Error
Error is
detected
when
expanding the
video data.
Is the CU/PU assembly installed
normally?
No
Yes
Re-install the
CU/PU assembly
normally.
Replace the CU/
PU board.

Oki C711 Specifications

General

Print Technology	LED
Connectivity	USB, Ethernet
Memory	256 MB (max 768 MB)
Printer Type	Workgroup Printer
Media Sizes	A4, A5, B5, Legal, Letter, Executive
Operating System Compatibility	Windows, Linux, Mac OS
Resolution	1200 x 600 dpi