Oki C834DN - Unable to Install a Printer Driver Successfully

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Other Issues
3
3. Troubleshooting
Unable to Install a Printer Driver Successfully
Memo
● If the following information does not solve the issue, contact your dealer.
● For issues caused by an application, contact the manufacturer of the application.
USB Connection Problems
 For Windows
Cause Remedy Reference
An icon of the printer is not created on
the [Devices and Printers] folder.
The printer driver is not installed correctly.
Reinstall the printer driver correctly.
page 51
Only the rst printer driver is installed
even if multiple printer drivers are
selected to install.
Follow the procedure below to install the second and
subsequent printer drivers:
1. Insert the "Software DVD-ROM" into the computer.
2. Click [Run setup.exe] and follow the on-screen
instructions.
3. Select [Custom Installation (Printer)] from
[Driver Installation].
4. Click [Next].
5. Select [Local Printer] and then click [Next].
6. On the [Select printer port] screen, select [FILE]
and then click [Next].
7. Complete the setup following the on-screen
instructions.
8. In the [Devices and Printers], right-click the
icon of the second or subsequent driver and select
[Printer properties] ( [OKI C831(*)] when
multiple printer drivers are installed).
*Select the type of a printer driver you want.
9. From the [Ports] tab, select [USBxxx] from the list.
10. Click [OK].
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The “Unable to install printer driver”
error message is displayed.
Use Plug-and-Play. Follow the procedure below.
1. Ensure that the printer and computer is turned off.
2. Connect a USB cable.
3. Turn on the printer.
4. Turn on the computer.
5. When the Found New Hardware Wizard is displayed,
follow the on-screen instructions to complete the
setup.
For details, refer to [README.TXT] in the "Software
DVD-ROM".
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