Using your terminal © Hypercom EMEA Ltd. 2011 43
What happens if the cardholder has forgotten their PIN?
The cardholder usually has three attempts to enter their PIN correctly.
If they enter it incorrectly three successive times (this can be on different
days on different payment terminals), the card will be blocked and the
cardholder must contact their card issuer for unblocking instructions.
If the cardholder forgets their PIN and does not want to continue, you can
cancel the transaction by pressing Cancel on the ENTER PIN screen.
Alternatively, you may be allowed to continue
and „bypass‟ the PIN.
If this option is offered, and you select BYPASS,
the terminal may request that the cardholder
signs the Merchant Copy of the receipt which
you will be asked to verify.
Signature verification is not as secure as Chip and PIN and you may incur
charge-backs from your Acquirer if you bypass PIN entry.
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