68 © Hypercom EMEA Ltd. 2011 Troubleshooting
Communication problems
T4210/ T4220
(dial only)
The normal sequence of messages displayed during a transaction using a
dial connection is:
DIALING NOW,
CONNECTION MADE, PROCESSING NOW,
APPROVAL XXXXXX
CONNECTION MADE, PROCESSING NOW
This message indicates that the terminal has connected successfully.
In this case, the following response displayed will be from your Acquirer.
(See Appendix A on page
61
for common transaction responses)
If the terminal fails to connect on the first try, it will make a further two
attempts to connect before voiding the transaction. The screen will
display:
DIALING NOW, ATTEMPT #2
DIALING NOW, ATTEMPT #3
One of the following error messages may also be displayed:
LINE IDLE
The terminal has detected the presence of a line and attempted to dial but
is experiencing a problem connecting properly.
The line may require a prefix number to dial out on, for example a 9.
The number the terminal dials may not be working on your phone line.
The terminal may be connected to a broadband line without a DSL filter.
A third party call service may be in use on the line.
*LINE BUSY, WAIT*
The terminal is not detecting normal dial tone on the telephone line.
The line may be in use, dead or faulty.
A telephone cable or adaptor may be faulty.
The terminal may not be connected or the connection to the line is loose.
PLEASE NOTE: Please ensure you are using the telephone cable supplied with the
terminal.
3
rd
party or telephone cables may not be compatible.
To Next Page
Loading...