Troubleshooting © Hypercom EMEA Ltd. 2011 67
PLEASE NOTE: If the above suggestions do not resolve the problem,
please contact the helpdesk.
Receipts print out blank
Your terminal uses thermal paper rolls to
print receipts. This paper will only print
on one side.
If the paper is feeding through but
appears blank:
When the rolls supplied with the
terminal are used up, you must
obtain paper rolls from the supplier
recommended by your leasing
company. Check your paper rolls
Check that the roll is loaded the
correct way round
(See Quick
Reference Guide for more
information).
Screen appears frozen
OR
Terminal does not react to
inserting a card
If the screen appears frozen and doesn‟t
react to key presses or inserting a card:
Switch off the power by unplugging
at the wall electrical power socket.
Leave the terminal off for ten
seconds
Restore the electrical supply and wait
for the terminal to complete
rebooting and return to the idle
screen.
R3210 Contactless Reader not
working
Check that the left hand green
indicator on the R3210 is pulsing. If
not check the short connecting cable
is fully in place between reader (left
hand connector when looking from
underneath) and the terminal green
SERIAL port.
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