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Force Authorisation
Force Authorisation is a transaction type that may be available on your
terminal if permitted by your bank. This transaction type allows you to
capture and submit transaction that have been previously authorised using
paper vouchers. You can capture both Sale and Refund paper voucher
transactions. Force Authorisation must only be used if the transaction has
already been authorised on a paper voucher, and you must continue to
keep the original paper voucher for the period specified by your bank.
Some card types do not support Force Authorisation (at time of publica-
tion, Visa Electron, Maestro, American Express, Diners Club, and JCB do
not support); if not the transaction will automatically terminate after entry
of the card number.
Step 1
To perform the Force Authorisation, press the “More Trans” button the
main screen then choose “FORCE”.
Step 2
Select “SALE” or “REFUND” as required to capture the original authorisa-
tion.
Step 3
You will now be prompted to swipe the Supervisor card. Press OK/Enter to
acknowledge that the terminal has accepted the Supervisor Card.
You may be requested to enter the Merchant Password at this point.
Step 4
The terminal will then prompt for the entry of data from the paper authori-
sation receipt, including card number, expiry date (this is not checked by
the terminal as transaction may have occurred in the past), card issue
number, authorisation code, and whether the cardholder was present or
not at the time of the original transaction. You will not be asked for Card-
holder Security (CSC) data or Address Verification (AVS) data, since the
cardholder will no longer be available to supply this information when cap-
turing data from a paper voucher (please note you must not under any
circumstances write down CSC or AVS data as this is a breach of Data Se-
curity Standard requirements.
Step 5
The terminal will print out a merchant copy receipt acknowledging the cap-
ture of the data. Keep with the original paper voucher for your records.
The transaction data will be submitted by the terminal when it next goes
online to the acquirer.
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