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Hotel Operations
The Optimum T/M4200 family products allow transaction types for use in
the hotel industry. These transaction types are also relevant for other mer-
chant categories such as Car Rentals.
The transaction is performed into two parts: a “Pre-Authorisation” and a
confirming “Completion”.
The Pre-Authorisation allocates cardholder funds ensuring that when a
completion transaction is performed that these funds are available.
The Pre-Authorisation and Completion transaction types are only available
on your terminal if you have requested them from your bank.
The optional Express Check-Out feature (that allows Customer Not Present
checkout) and Tipping features are not available unless requested and
agreed with your bank.
Check-In
A Pre-authorisation transaction is performed when a customer arrives at
check-in. For rental, this will when the vehicle rental commences. The
purpose of the Pre-authorisation is to check that the card and cardholder
are genuine and to allocate card-holder funds so that these are available
at completion time.
Step 1
To perform the Pre-authorisation, press the “More Trans” button the main
screen then choose “PRE-AUTH”
Step 2
The terminal will then prompt for the amount and the card details as for a
Sale transaction. For the amount, an estimate of the final invoice amount
should be used unless your bank advises a different policy. It is recom-
mended that you do not show this amount to the cardholder. For example,
if the price of a room is £/€100 per night and the guest is staying for five
nights, the amount entered should be £/€500.
continued...
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