64 © Hypercom EMEA Ltd. 2011 Troubleshooting
INVALID CARD
The check digit (last digit) of the card number
entered is incorrect. Double check that you have
the correct number and try re-typing the number
carefully.
MAN ENT NOT ALLOWED
Typing in the number of this type of card is not
allowed by the Card Issuer. You must only insert
or swipe it.
SETTLEMENT REQUIRED
If the Settlement procedure is not completed on
a regular basis, the terminal‟s Batch record of
totals will become full. The Settlement procedure
must be performed before you can resume taking
transactions.
(See page 57 for more information)
STORE FULL
If the terminal cannot connect to your Acquirer, it
will ask you to call the Authorisation Centre and
type in the Authorisation Code manually. The
terminal then stores the transaction until it next
successfully connects to your Acquirer. To
prevent delays in funds reaching your bank
account, the terminal will only store a limited
number of transactions (usually five, or ten if you
have the R3210 Contactless Reader) before
displaying this message.
Please contact the helpdesk immediately.
UNSUPPORTED CARD
That card number is not allowed to be used on
the terminal.
PLEASE NOTE: This message is usually the result
of typing in the card number incorrectly. Double
check that you have the correct number and try
re-typing the number carefully. If problems
persist, please contact the helpdesk.
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