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My phone can't be switched on or is frozen
• When the phone can't be switched on, charge for at least 20 minutes to
ensure the minimum battery power needed, then try to switch on again.
• When the phone falls into a loop during power on-off animation and the
user interface can't be accessed, press and hold the Power key to reset.
This eliminates any abnormal OS booting issues caused by 3rd party APKs.
• If neither method is effective, reset the phone using the Power key and
the Volume up key (holding both together) or upgrade software via Mobile
Upgrade tool.
My phone has not responded for several minutes
• Restart your phone by pressing and holding the Power key.
• If it still does not work, use Factory data reset to reset the phone or Mobile
Upgrade to upgrade software.
My phone turns off by itself
• Check that your screen is locked when you are not using your phone, and
make sure the Power key is not accidentally contacted while the screen is
unlocked.
• Check the battery charge level.
• If it still does not work, use Factory data reset to reset the phone or FOTA/
Mobile Upgrade to upgrade software.
My phone can't charge properly
• Make sure you are using the supplied charger from the box.
• Make sure that your battery is not completely discharged; if the battery
power is empty for a long time, it may take around 20 minutes to display
the battery charger indicator on the screen.
• Make sure charging is carried out under normal conditions (0°C to +40°C).
• When abroad, check that the voltage input is compatible.
My phone can't connect to a network or "No service" is displayed
• Try connecting in another location.
• Verify the network coverage with your operator.
• Check with your operator that your SIM card is valid.
• Try selecting the available network(s) manually
• Try connecting at a later time if the network is overloaded.
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