Oxitone 1000M - Service and Repair Policy; Troubleshooting

Oxitone 1000M
User Manual Rev. 1.
2
Page 27 of 39
9.3. SERVICE AND REPAIR POLICY
Warranty repair and service must be performed by Oxitone Ltd. When Oxitone warranty is not
applicable, repairs are made by Oxitone or authorized representatives, using current list price for
replacement part(s) plus a reasonable labor and handling charge.
10. TROUBLESHOOTING
The following table lists some typical conditions that may occur with the system.
Condition
Possible Cause
Recommended Action
Incomplete or no reading
Sensor (device) placement
Ensure sensor is placed on a well perfused
site. Ensure that the sensor is worn in the
correct orientation and alignment (See
Section 5.3. Putting on the wrist worn
Device). Replace the device to alternat
hand wrist.
Excessive motion
Minimize or eliminate patient movement
at the sensor site
Signal quality
Make sure
the
measurement site is well
perfused, free of debris and there is no
dirt or pollution on the optics.
Check the testing environment for
interference (RF). Shield the sensor from
excessive light sources (such as computer
displays) or strobing lights.
Device does not power on Low battery
Recharge
the
battery
.
Unit does not momentarily
vibrate when powered on
Resonant system failure (LRA)
Turn off the instrument and then power it
on. If the problem reoccurs or persists
return for service (see Section 9. Service
and Maintenance).
OLED cracked or not working System failure
Turn off the instrument and then power it
on. If the problem reoccurs or persists
return for service (see Section 9. Service
and Maintenance).
Push button stuck (On or Off
position)
Appears if something is
pressing against the button
on the monitor.
Appears when the last button
pressed was not released
properly or could not make
contact.
Make sure nothing is pressing against the
button.
Press the button again. If the condition
persists, the device requires service or
replacement.