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How to fix 'cannot register the IP-PT' on my Panasonic Telephone?
If you cannot register the IP-PT on your Panasonic Telephone, and you are not using a DHCP server, set the IP address, subnet mask address, and enter the PBX IP address. If necessary, also enter the IP address of the default gateway. If you are using a DHCP server, enter the PBX IP address.
Why none of the operations work on my Panasonic Telephone?
If none of the operations work when using your Panasonic proprietary telephone, even when following the manual's instructions, it might be because the Intercom line was not seized. The seized line, when going off-hook, may have been changed by personal setting.
What to do if extensions (except IP-PT/ SIP Extension) do not operate on my Panasonic Telephone?
If extensions (excluding IP-PT/SIP Extensions) do not operate on your Panasonic Telephone, first check the connection between the PBX and the extension by plugging the extension into the same extension port using a short telephone cord. If it works, repair the original connection. If it still doesn't work, plug the extension into another working extension port; if it fails, replace the extension. Also, ensure that a 2-wire cord is used and that the A-A1 relay switch of the telephone is in the "OUT" or "OFF" position. If none of these steps resolve the issue, the extension card may be malfunctioning and require replacement.
What to do if my Panasonic KX-NCP500 PBX phone doesn't have a feature button?
If your Panasonic PBX proprietary telephone doesn't have a feature button, it may be because some models do not have the feature button. Change a flexible button to the desired button. Alternatively, enter the specified feature number instead of the feature button.
Why is my Panasonic PBX not working with personal settings?
If your Panasonic PBX telephone doesn't work with personal settings like one-touch dialing or forwarding, it could be because the extension line has been changed. Clear the settings and then program your desired settings again.
What to do if I hear a reorder tone or see 'Restricted' on my Panasonic KX-NCP500?
If you hear a reorder tone or see 'Restricted' displayed, the telephone might be locked, so try unlocking it. Toll restriction may also be activated, in which case you should consult your manager or dealer. Alternatively, an account code might be required, so try using one.
What to do if IP-PTs/SIP Extensions do not operate on my Panasonic Telephone?
If your IP-PTs/SIP Extensions are not operating on your Panasonic Telephone, ensure all network devices are switched on and that the IP-PT/SIP Extension is not blocked by the firewall or other network devices. Verify that an 8-pin twisted pair cable is used for the connection and that none of the CAT 5 cables are over 100 m in length; use a straight cable for connection to a switching hub. Also, register the corresponding IP-PT/SIP Extension. If the problem continues, the DSP or IPCMPR card may be malfunctioning and require replacement. It may also be necessary to purchase additional activation keys. If all else fails, the IP-PT/SIP Extension itself may be malfunctioning and need replacement.
Why can't I make or receive calls via IP network on my Panasonic Telephone?
If you are unable to make or receive calls via an IP network on your Panasonic Telephone, ensure that all network devices are switched on and that there is no unwanted firewall in the IP network. Also, verify that an 8-pin twisted pair cable is used for the connection and that CAT 5 cables are not over 100 m in length. A straight cable should be used for connection to a switching hub. If the issue persists, the DSP or IPCMPR card may be malfunctioning, requiring replacement. Finally, check if you have enough activation keys; if not, purchase additional keys from a certified dealer.
How to troubleshoot a Panasonic KX-NCP500 telephone that does not work properly?
If your Panasonic PBX telephone isn't working properly, first confirm with your manager that your settings are correct. If the problem persists, you should consult your dealer.
What to do if my Panasonic Telephone does not respond when buttons are pressed?
If your Panasonic Telephone isn't responding when you press the buttons, it could be locked. You need to unlock your telephone. If that's not the issue, your telephone might be connected to an eXtra Device Port, requiring system programming. In this case, you should consult your dealer.
General| VoIP Support | Yes |
|---|---|
| Operating System | Proprietary |
| Type | Hybrid IP-PBX |
| VoIP Codecs | G.711, G.729A |
| Protocols | SIP, H.323 |
| Operating Temperature | 0°C to 40°C |
| Analog Extensions | Yes |
| IP Extensions | Yes |
| Power Supply | AC 100-240 V, 50/60 Hz |
| SIP Trunks | Yes |
| Wireless (DECT) Extensions | Yes, with optional module |
| Weight | 4.0 kg |
| Humidity | 20% to 80% (non-condensing) |
PBX supports IP communication using various IP telephones and SIP extensions.
Features Navigator Key/Jog Dial and Message/Ringer Lamp for easy access.
PBX supports cellular phones for making and receiving calls as extensions.
Optional Portable Station (PS) system for use with PBX and wired telephones.
Explains the meaning of WARNING and CAUTION notices for user safety.
Details safety requirements for installation, operation, and maintenance of the PBX.
Outlines measures to protect user information and prevent unauthorized PBX use.
Provides considerations for installing KX-NCP series in rack assemblies, including ambient temperature.
Covers telephone types, registration, and feature numbers for initial setup.
Details various methods for making internal and external calls, including speed dialling.
Explains how to answer calls, including hands-free and call pickup features.
Covers call transfer, holding, splitting, conference calls, and mute functions.
Explains call forwarding and voice messaging features for managing calls when away.
Details self-labelling features for KX-NT366/KX-NT560 IP proprietary telephones.
Describes how to use cellular phones with the PBX for call transfer and conference.
Manager can control other extensions, including lock/unlock and time service modes.
Guides on assigning extension PINs, customizing buttons, and phone settings.
Allows managers to program call charges and control other extensions.
Details system-wide settings like date/time, speed dialling, and extension names.
Provides solutions for common problems with the telephone and PBX features.
Lists default feature numbers for quick access to PBX functions.
Explains various audible tones used by the PBX for status indication and feedback.
