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How to make an outside call on Panasonic KX-NCP500 using One-touch Dialling if it is not working?
If you cannot make an outside call using the One-touch Dialling button or speed dialling on your Panasonic PBX, a line access number was likely not stored. A line access number is required for outside calls.
Why some features do not work on my Panasonic Telephone?
If some features on your Panasonic Telephone aren't working, it might be due to system management restrictions. Check with your manager to see if any features have been limited. Alternatively, the feature numbers might have changed. Verify the updated number and try again.
How to troubleshoot a Panasonic KX-NCP500 telephone that does not work properly?
If your Panasonic PBX telephone isn't working properly, first confirm with your manager that your settings are correct. If the problem persists, you should consult your dealer.
Why can't I make or receive calls via IP network on my Panasonic Telephone?
If you are unable to make or receive calls via an IP network on your Panasonic Telephone, ensure that all network devices are switched on and that there is no unwanted firewall in the IP network. Also, verify that an 8-pin twisted pair cable is used for the connection and that CAT 5 cables are not over 100 m in length. A straight cable should be used for connection to a switching hub. If the issue persists, the DSP or IPCMPR card may be malfunctioning, requiring replacement. Finally, check if you have enough activation keys; if not, purchase additional keys from a certified dealer.
What to do if IP-PTs/SIP Extensions do not operate on my Panasonic Telephone?
If your IP-PTs/SIP Extensions are not operating on your Panasonic Telephone, ensure all network devices are switched on and that the IP-PT/SIP Extension is not blocked by the firewall or other network devices. Verify that an 8-pin twisted pair cable is used for the connection and that none of the CAT 5 cables are over 100 m in length; use a straight cable for connection to a switching hub. Also, register the corresponding IP-PT/SIP Extension. If the problem continues, the DSP or IPCMPR card may be malfunctioning and require replacement. It may also be necessary to purchase additional activation keys. If all else fails, the IP-PT/SIP Extension itself may be malfunctioning and need replacement.
Why do I hear a busy tone when making calls using SIP Extension on Panasonic Telephone?
If you hear a busy tone when making calls using a SIP Extension on your Panasonic Telephone, the status of the port that the SIP Extension is connected to may be Out of Service. Change the port status from Out of Service to In Service using the Maintenance Console.
How to fix Panasonic Telephone that does not work properly?
If your Panasonic Telephone isn't working correctly, first confirm with your manager that your settings are correct. If the problem continues, it's best to consult your dealer for further assistance.
Why are some Panasonic PBX features not working?
If some features on your Panasonic PBX system aren't working, it could be because system management has restricted certain features; in this case, consult with your manager. Alternatively, the feature numbers might have changed, so confirm the revised number and try again.
What to do if I forgot my Panasonic KX-NCP500 PBX password?
If you forgot your Panasonic PBX password, ask your manager to assist you.
What to do if extensions (except IP-PT/ SIP Extension) do not operate on my Panasonic Telephone?
If extensions (excluding IP-PT/SIP Extensions) do not operate on your Panasonic Telephone, first check the connection between the PBX and the extension by plugging the extension into the same extension port using a short telephone cord. If it works, repair the original connection. If it still doesn't work, plug the extension into another working extension port; if it fails, replace the extension. Also, ensure that a 2-wire cord is used and that the A-A1 relay switch of the telephone is in the "OUT" or "OFF" position. If none of these steps resolve the issue, the extension card may be malfunctioning and require replacement.
General| VoIP Support | Yes |
|---|---|
| Operating System | Proprietary |
| Type | Hybrid IP-PBX |
| VoIP Codecs | G.711, G.729A |
| Protocols | SIP, H.323 |
| Operating Temperature | 0°C to 40°C |
| Analog Extensions | Yes |
| IP Extensions | Yes |
| Power Supply | AC 100-240 V, 50/60 Hz |
| SIP Trunks | Yes |
| Wireless (DECT) Extensions | Yes, with optional module |
| Weight | 4.0 kg |
| Humidity | 20% to 80% (non-condensing) |
PBX supports IP communication using various IP telephones and SIP extensions.
Features Navigator Key/Jog Dial and Message/Ringer Lamp for easy access.
PBX supports cellular phones for making and receiving calls as extensions.
Optional Portable Station (PS) system for use with PBX and wired telephones.
Explains the meaning of WARNING and CAUTION notices for user safety.
Details safety requirements for installation, operation, and maintenance of the PBX.
Outlines measures to protect user information and prevent unauthorized PBX use.
Provides considerations for installing KX-NCP series in rack assemblies, including ambient temperature.
Covers telephone types, registration, and feature numbers for initial setup.
Details various methods for making internal and external calls, including speed dialling.
Explains how to answer calls, including hands-free and call pickup features.
Covers call transfer, holding, splitting, conference calls, and mute functions.
Explains call forwarding and voice messaging features for managing calls when away.
Details self-labelling features for KX-NT366/KX-NT560 IP proprietary telephones.
Describes how to use cellular phones with the PBX for call transfer and conference.
Manager can control other extensions, including lock/unlock and time service modes.
Guides on assigning extension PINs, customizing buttons, and phone settings.
Allows managers to program call charges and control other extensions.
Details system-wide settings like date/time, speed dialling, and extension names.
Provides solutions for common problems with the telephone and PBX features.
Lists default feature numbers for quick access to PBX functions.
Explains various audible tones used by the PBX for status indication and feedback.
