Improved Work Efficiency
Call Centre Solution -Queue Announcement-
The caller hears automatic voice guidance, enabling them to recognize their position in the call waiting queue. They can
decide whether to stay in the queue or leave a message and hang up.
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Features and Benefits
Customers can be notified of estimated
waiting times.
Customers can choose to leave a message
or wait, according to their circumstances.
Recommended for:
Companies with not enough agents for the
number of customer queries they receive
Companies that receive many customer
queries and have not been able to respond to
them all
Customer
Agent
“One other person is waiting to connect”
“And your estimated wait time is around 5 minutes.”
Customer
Agent
Call
Customer
Customer
Agent
Call
Customer
Waiting
Waiting
Call
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