Appendix
Communication Assistant
CRM Integration (TAPI/CSTA Support)
CRM integration enables linking with a wide range of CRM software by installing middleware.
CA Client also has a 1
st
party TAPI, which is a standard interface.
Functions that can be linked with CRM software include call pop-ups using caller ID, the CRM phone book, and calling from
applications.
For information about middleware and supported CRM software types, contact your Panasonic sales company.
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Improved Work Efficiency
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