Appendix
Communication Assistant
CA Supervisor - Overview
CA Supervisor
For
- Supervisors
- Managers
Real-time Status Management
Supervise customer call handling by monitoring in
real-time the number of calls waiting and the longest
wait time.
Monitor agent status and control login and logout
operations.
Manage the performance of all agents in a group.
Agent Support
Support agents who need help with difficult customer
calls. (Listen-in, Busy Override, etc.)
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Improved Work Efficiency
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