2.13.4 Music on Hold
Description
Music can be played to a party that has been put on hold. The following audio sources are available:
a. External music source
b. User-supplied audio file
c. Tone
The audio source for Music on Hold is selected from either a BGM number (1 to 8) or the built-in tone. BGM
can be either an external music source or a user-supplied audio file. The following table shows which audio
sources can be assigned to which BGM numbers:
[BGM Number and the Music Source]
BGM No.
Music Source
1
External music port 1
*1
or user audio data
2
External music port 2 or user audio data
3 User audio data
4 User audio data
5 User audio data
6 User audio data
7 User audio data
8 User audio data
*1
The default setting for port 1 is External Pager rather than Music on Hold. Therefore, change this setting to use Music on Hold.
® 9.35 PBX Configuration—[1-1] Configuration—Slot—EPG/MOH—Port Property
For tenant users, each tenant can select one of the BGMs or the tone to use for Music on Hold.
Conditions
[General]
• Hardware Requirement: User-supplied music source (when an external music source is assigned)
• Volume Control
It is possible to change the volume of an internal and/or external music source.
• For tenants, the type of call determines which tenant’s music source is used, as follows:
Type
Music Source
Incoming Intercom Calls/Outgoing
Calls
Selected based on the tenant setting to which the
extension user belongs.
Incoming Trunk Calls
Selected based on the tenant setting of the distribution
method (DIL/DID/DDI/MSN).
• Even if an external music source or a user-supplied audio file is selected for Music on Hold, an IP-PT or
SIP extension user who is put on hold by another extension will not hear the specified Music on Hold.
Feature Manual 199
2.13.4 Music on Hold
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