Table of Contents
1 For Your Safety ......................................................................................17
1.1 For Your Safety ...............................................................................................................18
1.1.1 For Your Safety ..............................................................................................................18
2 Call Handling Features ..........................................................................21
2.1 Incoming Call Features ...................................................................................................22
2.1.1 Incoming Trunk Call Features ........................................................................................22
2.1.1.1 Incoming Trunk Call Features—SUMMARY ...............................................................22
2.1.1.2 Direct In Line (DIL) ......................................................................................................25
2.1.1.3 Direct Inward Dialling (DID)/Direct Dialling In (DDI) ....................................................27
2.1.1.4 Multiple Subscriber Number (MSN) Ringing Service ...................................................30
2.1.1.5 Calling Line Identification (CLI) Distribution .................................................................33
2.1.1.6 Intercept Routing .........................................................................................................35
2.1.1.7 Intercept Routing—No Destination ..............................................................................40
2.1.2 Internal Call Features .....................................................................................................41
2.1.2.1 Internal Call Features—SUMMARY ............................................................................41
2.1.2.2 Internal Call Block ........................................................................................................43
2.1.3 Incoming Call Indication Features ..................................................................................45
2.1.3.1 Incoming Call Indication Features—SUMMARY .........................................................45
2.1.3.2 Ring Tone Pattern Selection ........................................................................................46
2.1.3.3 Call Waiting .................................................................................................................48
2.2 Receiving Group Features .............................................................................................50
2.2.1 Idle Extension Hunting ...................................................................................................50
2.2.2 Incoming Call Distribution Group Features ....................................................................52
2.2.2.1 Incoming Call Distribution Group Features—SUMMARY ............................................52
2.2.2.2 Group Call Distribution ................................................................................................56
2.2.2.3 Outside Destinations in Incoming Call Distribution Group ...........................................60
2.2.2.4 Queuing Feature ..........................................................................................................62
2.2.2.5 Distribution Order ........................................................................................................65
2.2.2.6 VIP Call ........................................................................................................................67
2.2.2.7 Overflow Feature .........................................................................................................69
2.2.2.8 Log-in/Log-out .............................................................................................................71
2.2.2.9 Supervisory Feature ....................................................................................................74
2.2.2.10 Supervisory Feature (ACD) .........................................................................................76
2.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features ..............................................81
2.3.1 Call Forwarding (FWD)/Do Not Disturb (DND)—SUMMARY .........................................81
2.3.2 Call Forwarding (FWD) ...................................................................................................82
2.3.3 Do Not Disturb (DND) .....................................................................................................88
2.3.4 FWD/DND Button, Group FWD Button ..........................................................................90
2.4 Answering Features ........................................................................................................93
2.4.1 Answering Features—SUMMARY .................................................................................93
2.4.2 Line Preference—Incoming ............................................................................................94
2.4.3 Call Pickup .....................................................................................................................95
2.4.4 Hands-free Answerback ...............................................................................................100
2.5 Making Call Features ....................................................................................................102
2.5.1 Predialling .....................................................................................................................102
2.5.2 Automatic Extension Release ......................................................................................103
2.5.3 Intercom Call ................................................................................................................104
2.5.4 Trunk Call Features ......................................................................................................106
2.5.4.1 Trunk Call Features—SUMMARY .............................................................................106
2.5.4.2 Emergency Call .........................................................................................................107
2.5.4.3 Account Code Entry ...................................................................................................108
8 Feature Manual
Table of Contents