Panasonic KX-TAW848 - Manual Queue Redirection

1.8 Call Center
84 User Manual
1.8.2 Manual Queue Redirection
When your incoming call distribution group is busy and other outside calls arrive, the arriving calls are put
in a waiting queue.
Extensions can check the status of the queue with the Hurry-up button light, and forward the longest waiting
call in the queue to a preset destination manually.
This feature is also known as Hurry-up Transfer.
To forward the waiting call
• * The status will be as follows:
Ready Not Ready
Not Ready Ready
Wrap-up Not Ready
• The Log-in/Log-out of a specified group button light shows the current status as follows:
Off: Log-in mode
Red on: Log-out mode
• The Wrap-up button alternates the setting of Wrap-up mode, Not Ready mode or Ready mode.
The Wrap-up button light shows the current status as follows:
Off: Ready mode
Red on: Not Ready mode
Flashing red: Wrap-up mode
• In Wrap-up mode/Not Ready mode, your extension does not receive calls through any group,
even if it belongs to multiple groups.
• There may be at least one extension in the incoming call distribution group that is in the Log-in
mode.
Customizing Your Phone
• 3.1.3 Customizing the Buttons
Create or edit a Log-in/Log-out button, a Log-in/Log-out of a specified group button or a
Wrap-up button.
• The Hurry-up button light shows the current status as follows:
Off: No waiting call.
Red on: Some calls are waiting.
Flashing red: The number of calls exceeds the manual queue redirection level.
Customizing Your Phone
• 3.1.3 Customizing the Buttons
Create or edit a Hurry-up button.
PT/PS
Press red or flashing red Hurry-up .
(Hurry-up)