Panasonic KX-TAW848 - ICD Group Features

1.3 Telephone Features and Operation
Operating Manual 75
To dial
1.3.34 ICD GROUP FEATURES
An incoming call distribution (ICD) group is a group of extensions assigned through system programming to
receive calls (for example, as a call center). The PBX has several features that support using extensions in
ICD groups, as follows:
• To call another party, dial the desired party's phone number before the preprogrammed
number is dialed.
• You should assign the intercom line as the seized line when going off-hook. (Preferred Line
Assignment—Outgoing)
• If canceling Hot Line is difficult because this feature is activated immediately after going off-
hook, refer to the Feature Manual for more details.
Customizing Your Phone
• 3.1.2 Personal Programming—Preferred Line Assignment—Outgoing
Select the seized line when going off-hook.
Features Description
Log-in/Log-out
You can log in to or out of an ICD group, to control whether you receive
calls from the group.
(→ 1.3.35 ICD Group Features—Log-in/Log-out)
Manual Queue Redirection
(Hurry-up Transfer)
You can forward the longest waiting call in the queue of calls to the ICD
group to a preprogrammed destination manually.
(→ 1.3.36 ICD Group Features—Manual Queue Redirection)
Call Forwarding (FWD) for
your ICD Group
You can set a forward destination for your ICD group.
(→ Call Forwarding (FWD) for your Incoming Call Distribution Group)
Off-hook.
PT/SLT/PS