Panasonic KX-TDA100 - System Programming

1.9 I
Feature Manual 143
→ Miscellaneous—Maximum No. of Busy Extensions
2.9.11 [3-5-3] Incoming Call Distribution Group—Miscellaneous
→ Options—Wrap-up Timer based on
→ Options—Longest Idle Distribution (Optional SD Card Required)
2.9.12 [3-5-4] Incoming Call Distribution Group—Member—Delayed Ring
2.10.1 [4-1-1] Wired Extension—Extension Settings—Option 7—Wrap-up Timer
2.10.10 [4-2-1] Portable Station—Extension Settings—Option 6—Wrap-up Timer
PT Programming Manual
[621] Incoming Call Distribution Group Delayed Ringing
[624] Incoming Call Distribution Group Distribution Method
[632] Maximum Number of Agents
1.9.3 ICD Group Features—Log-in/Log-out
Description
Members of an incoming call distribution group can join (Log-in) or leave (Log-out) the group manually.
They can leave the group temporarily when they are away from their desks, to prevent calls being sent to
their extensions. They can return to the group when they are ready to answer calls.
Wrap-up:
While logged in, a member extension can have a preprogrammed time period automatically for refusing
calls after completing the previous call (Wrap-up time). While the Wrap-up timer is active, calls to all
incoming call distribution groups to which the extension belongs will skip the extension so that the extension
user can perform necessary tasks such as reporting on the previous call.
Wrap-up mode can also be activated manually (Not Ready) by pressing the Wrap-up button.
[Log-in/Log-out and Wrap-up Status Example]
Conditions
• It is programmable whether the last remaining logged-in extension can log out.
Logged-out
Logged-in
Ready ReadyReady Not Ready
Extn.
101
Extn.
102
Extn.
102
Extn.
103
Extn.
104
Wrap-up
Extn.
105
Extn.
106
Incoming call Incoming call Incoming call
Ready
Waiting for call
Call
completed
Call
arrives
Answering a call
Wrap-up
Finishing paperwork
Not Ready
Finishing paperwork/
temporary break
Wrap-up
time expires
Wrap-up
button pressed
Wrap-up
button pressed