1.9 I
Feature Manual 161
Intercept Routing redirects calls to destinations based on the original destination of the call, as shown in the
table below. Different intercept destinations can be programmed for each time mode. Note that calls
redirected by Intercept Routing—No Answer/DND are directed to the same destination, while Intercept
Routing—Busy is directed to a separate destination, and the intercept destination for Intercept Routing—
No Destination is always an operator.
Busy If a called party is already handling a call, new calls are handled as follows:
– The call is redirected to the preprogrammed Intercept Routing—
Busy destination.
– If an Intercept Routing—Busy destination is not enabled, the caller
will hear a busy tone. However, if the call is made through an LCOT/
ELCOT or T1 [LCOT/GCOT] card, the caller hears a ringback tone.
DND If a called party is in Do Not Disturb (DND) mode, the call is redirected to a
preprogrammed intercept destination.
No Destination If a call has no destination (i.e., if a destination is not assigned), the call is
redirected to an operator. (→ 1.9.12 Intercept Routing—No Destination)
When the original destination is: The Available Intercept Destination is:
• Wired Extension (PT/SLT/T1-OPX)
•PS
The destination assigned to the original extension.
2.10.1 [4-1-1] Wired Extension—Extension Settings—
Intercept Destination
→ Intercept Destination—When called party
does not answer—Day, Lunch, Break, Night
→ Intercept Destination—When Called Party is
Busy (MPR Software File Version 3.1000 or later)
2.10.10 [4-2-1] Portable Station—Extension
Settings—Intercept Destination
→ Intercept Destination—When called party
does not answer—Day, Lunch, Break, Night
→ Intercept Destination—When Called Party is
Busy (MPR Software File Version 3.1000 or later)
→ [604] Extension Intercept Destination
• ICD Group The ICD Group Overflow destination assigned to the
group. (→ 1.9.5 ICD Group Features—Overflow)
→ 2.9.9 [3-5-1] Incoming Call Distribution Group—
Group Settings—Overflow No Answer—Time out &
Manual Queue Redirection—Destination-Day, Lunch,
Break, Night
→ [625] Destination for Overflow Time Expiration
• VM Group (DTMF/DPT) The destination assigned to the first extension of the
VM group.
Type Description
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