4.1 Troubleshooting
User Manual 155
A reorder tone is audible or "Restricted"
is displayed.
• The telephone is locked.
Unlock your telephone. ( 1.5.3 Extension Dial
Lock, 2.1.1 Extension Control)
• Toll restriction is activated.
Consult your manager or dealer.
• An account code is required. ( 1.2.6 Calling
without Restrictions, Account Code Entry in 1.2.1
Basic Calling)
I cannot make an outside call using the
One-touch Dialing button or speed
dialing.
• A line access number was not stored.
A line access number is required for outside calls.
( 1.2.1 Basic Calling, 3.1.3 Customizing the
Buttons)
I cannot remember the feature numbers.
• Ask your dealer to change the feature numbers for
easier use.
While talking to an outside party, the line
is disconnected.
• The time limit has run out. ( 1.4.1 Call Transfer,
1.4.5 Multiple Party Conversation)
Consult your dealer to extend the time, if
necessary.
Redialing does not function. • The stored number was more than 32 digits or an
extension number. ( 1.2.3 Redial)
The personal computer and fax machine
communication failed.
• An indication tone may have interrupted
communication. ( 1.7.8 Data Line Security)
I cannot send a call waiting tone to the
dialed extension.
• The other party has not set the Call Waiting
feature.
( Call Waiting, 1.4.4 Call Waiting, 1.7.3 Call
Waiting/Off-hook Call Announcement (OHCA)/
Whisper OHCA)
• The other party has set Data Line Security.
( 1.7.8 Data Line Security)
I forgot the password. • Ask the manager to assist you.
( 2.1.1 Extension Control)
The background music started suddenly.
• Turn off the music.
( 1.7.7 Background Music (BGM), 2.1.4 External
Background Music (BGM))
I do not want to display a number which
is stored in memory.
• Conceal the number.
( Storing Names and Numbers, 3.1.3 Customizing
the Buttons)
I want to confirm my extension number.
• ( Your Extension Number in 1.1.1 Before
Operating the Telephones)
Problem Remedy
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