6-40 Safe Torque Off 
890CS Common Bus Supply - Frames B & D; 890CD Common Bus Drive and 890SD Standalone Drive - Frames E & F 
Troubleshooting 
Symptom 
Probable cause  Remedy 
6901 MMI display 
4
User inputs 
5
 
Drive won’t 
start when given 
a start command 
*** TRIPPED *** 
SAFE TORQUE OFF 
On  Both < 15V  STO is invoked. 
When safe to do so, connect X11/01 
and X11/03 to 24V ± 10% 
*** TRIPPED ***
SAFE TORQUE OFF 
Off 
Both >15V and 
< 30V 
Fault latch might 
have tripped 
Remove all power from drive and re-
apply. If symptom persists, 
immediately return the 890 for repair. 
 
See the DANGER box below. 
message, e.g. 
Off 
Both >15V and 
< 30V 
but not due to 
Reset the trip, and remove its cause. 
If symptom persists, return the 890 
Any other message  Off 
Faulty hardware  Return for repair 
Drives starts 
unexpectedly 
Don’t care  Don’t care  Both < 5V  Faulty hardware 
Immediately return the 890 for repair. 
See the DANGER box below. 
Don’t care  Off  Both > 5V 
STO not invoked 
by the user. 
Use STO according to instructions 
elsewhere in this chapter. 
comprehensive 
or regular STO 
Don’t care  Don’t care  Don’t care  Faulty hardware 
Immediately return the 890 for repair. 
See the DANGER box below. 
The above table is only a guide. It may not be a comprehensive list of all possible symptoms relating to STO. Parker SSD 
Drives will not accept responsibility for any consequences arising from its incompleteness or inaccuracy. 
  
4
 Continuity through X11/05 and X11/06 
5
 Measure X11/01 and X11/03 relative to X11/02 or X11/04