28 Legal guarantee
2022/07 99E13331xx-mub-en - V08 77
28 Legal guarantee
In accordance with German statutory regulations, there is a 2-year legal guarantee on this
product for the customer. The seller will remove all manufacturing and material faults that occur
in the product during the guarantee period and affect the correct functioning of the product.
Natural wear and tear do not constitute a malfunction.
No legal guarantee can be offered if the fault can be attributed to third parties, unprofessional
installation or commissioning, incorrect or negligent handling, improper transport, excessive
loading, use of improper equipment, faulty construction work, unsuitable construction location or
improper operation or use. Legal guarantee claims shall only be accepted if notification of the
fault is provided immediately after it is discovered. Guarantee claims are to be directed to the
seller.
The seller must be informed before guarantee claims are processed.
For processing a guarantee claim an exact fault description and the invoice / delivery note must
be provided.
The seller can choose to fulfil the legal guarantee either by repair or replacement. If the product
can neither be repaired nor replaced, or if this does not occur within a suitable period in spite of
the specification of an extension period in writing by the customer, the reduction in value caused
by the fault shall be replaced, or, if this is not sufficient taking the interests of the end customer
into consideration, the contract is cancelled.
Any further claims against the seller based on this guarantee obligation, in particular claims for
damages due to lost profit, loss-of-use or indirect damages are excluded, unless liability is
obligatory by law.
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