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Troubleshooting
The answers to these questions should help you solve most problems you may have with
the Pet Door. If they do not, please contact our Customer Care Centre.
TROUBLESHOOTING
PROBLEM SOLUTION
The Pet Door does not
respond to the presence of
the SmartKey
™
Electronic
Key when my pet is directly
in front of the Pet Door
within three seconds
• Check that the Pet Door is in AUTOMATIC Mode.
• Check that the SmartKey
™
Electronic Key has been
programmed to the Pet Door.
• Check sensitivity level has been properly set, see
"Setting the Pet Door Sensitivity Level" section.
• Check that the RFA-67 battery in the SmartKey
™
Electronic Key is screwed in tightly.
• Check that the batteries in the Pet Door are fresh.
• If the condition persists, check that there are no
radio-frequency transmitting devices or electronic
devices that radiate electrical energy, which may
interfere with the operation of the Pet Door.
Yellow light is flashing • Obstruction to the flap has been detected.
• Press the MODE-RESET button to cause the Pet Door
to attempt to lock the flap. Clear any obstructions
that keep the flap from locking. When the flap
successfully locks, normal operation is resumed.
• If your large SmartDoor
™
Electronic Pet Door does
not close properly, you can purchase an additional
magnet kit to help centre flap due to constant
wind or a variance between indoor and outdoor
pressure. Please call the Customer Care Centre for
further assistance.
Red light remains
illuminated (internal failure
has occurred)
• Remove batteries and replace them with a fresh set
of batteries. If that does not reset the red light, please
call the Customer Care Centre for additional help.
Red light is flashing • Low battery indicator, replace batteries.
Red, green and yellow
lights are flashing
• Sensitivity set mode has been activated. It will
automatically de-activate in thirty minutes, or can be
immediately de-activated by pressing the MODE-
RESET button once.
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