[Product FAQ]
If the device could not work normally, please check below reason and solutions firstly. If still could not solve, please contact us for warranty. Thank you.
Could not power on the dvr?
1, After long time shipping, car dvr’s battery power
used up;
2, Do not connect with power supply
3, Test dvr at home and use other power cable to
charge our device, the power is not enough.
1, Please click the RESET button to recover the dvr.
2, After long time shipping, the build in battery power already used up, so
please use our standard car charger to plug into the cigar lighter to power
supply the car dvr about 3 hours firstly.
3, Please DON'T use the USB cable/phone power cable/Other factory dvr’s
power cable (which less than 2A current) to power charge our device,
because other power cable’s current is not enough.
4, If above solutions still don't work, please contact us for the firmware
upgrading. Thank you.
Why the dvr always
automatically sleep?
The car dvr will automatically go to sleep mode
within 5seconds if disconnect with power.
Why this car dvr set up the function of auto sleep within 5 seconds if
disconnect with power?
Because it could protect your car battery and save the power for remote
monitor function via car assist app , after dvr disconnect with power supply.
So, If you want check the car dvr working, please connect with our standard
car charger to power supply the car dvr firstly.
The screen could not be touch
operating or white screen or
flick screen, jump screen?
1, The dvr battery has no enough power
2, Firmware problem
1, Click the RESET button to reboot the dvr.
2, Do not use other power cable to power supply our device instead of our
standard car charger
3, If above solution still don’t work, please contact us for firmware flashing.
To Next Page
Loading...