Pivot SHUTTLE User Manual

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Cycle Computer Warning Codes
• Warnings may appear on the cycle computer display if the system
detects an issue.
• The warning code will clear once the issue is resolved.
• If any issues persist after the suggestions below, contact the place
of purchase.
CODE ISSUE
OPERATIONAL
RESTRICTION
REMEDY
W010
Drive unit operation tempera-
ture is higher than normal
Power assistance may be lower
than usual
Stop using the assist function until the
drive unit temperature drops.
W011
Traveling speed cannot be
detected
Maximum speed may be lower
than usual
Check that the speed sensor is installed
correctly.
W013
Torque sensor was not initialized
properly
Power assistance may be lower
than usual
Change the assist switch to the gear shift-
ing switch and turn the power on again.
W032
Electronic derailleur installed in
place of a mechanical derailleur
Power assistance provided in
[WALK] may be lower than usual
Reinstall the derailleur for which the sys-
tem is congured to support.
Cycle Computer Error Codes
• An error message may appear on the cycle computer if the system
detects an issue.
• If any issues persist after the suggestions below, contact the place
of purchase.
CODE ISSUE
OPERATIONAL
RESTRICTION
REMEDY
E010
A system error was detected Power assistance is not
provided during riding
Press the power button of the battery to
turn it on again.
E011
An error occured in system opreation Power assistance is not
provided during riding
Press the power button of the battery to
turn it on again.
E013
An anomaly was detected in the drive
unit's rmware
Power assistance is not
provided during riding
Contact the place of purchase.
E014
The speed sensor may be installed in the
wrong position
Power assistance is not
provided during riding
Contact the place of purchase.
E020
A communication error between the bat-
tery and drive unit was detected
Power assistance is not
provided during riding
Check that the cable between the drive
unit and battery is properly connected.
E021
Battery connected to the drive unit is not
supported
Power assistance is not
provided during riding
Press the power button of the battery to
turn it on again.
E022
The battery connected does not conform
with system standards
All system functions
shutdown
Press the power button of the battery to
turn it on again.
E043
Part of the cycle computer's rmware
may be damaged
Power assistance is not
provided during riding
Contact the place of purchase.
TROUBLESHOOTING
10

Pivot SHUTTLE Specifications

General

Suspension	Full Suspension
Brake Type	Hydraulic Disc
Category	E-Bike
Wheel Size	29"
Gears	Shimano XT
Weight	Approx. 22.5 kg