User’s Manual of IVS-H125 Series
94
Chapter 14. Troubleshooting & Frequently Asked
Questions
Question Answer or Resolution
Features
The video and audio codec
is adopted in the device.
The device utilizes H.264, MPEG4 and JPEG triple compression to
providing high quality images. Where H.264 and MPEG4 are
standards for video compression and JPEG is a standard for image
compression.
The audio codec is defined as G.711/G.726 for RTSP streaming.
The maximum number of
users accesses the device
simultaneously.
The maximum number of users is limited to 20. However, it also
depends on the total bandwidth accessed to this device from clients.
The maximum data throughput of the device is around
100~200Mbps for UDP mode and 50Mbps for HTTP mode.
Therefore, the actual number of connected clients is varying by
streaming mode, settings of resolution, codec type, frame rate and
bandwidth. Obviously, the performance of the each connected client
will slow down when many users are logged on.
The device can be used
outdoors or not.
The device is weatherproof.
Install this device
Status LED does not light
up.
• Check and confirm that the DC power adaptor, included in
packaged, is used. Secure the power connector and re-power it on
again.
• If the problem is not solved, the device might be faulty. Contact
your dealer for further help.
The network cabling is
required for the device.
The device uses Category 5 or better UTP cable allowing 10
Base-T, 100 Base-TX, or 1000 Base-T networking.
The device will be installed
and work if a firewall exists
on the network.
If a firewall exists on the network, port 80 is open for ordinary data
communication. The HTTP port and RTSP port need to be opened
on the firewall or NAT router.
The username and
password for the first time
or after factory default reset
Username = admin and Password = admin.
Note that it’s all case sensitivity.
Forgot the username and
password
Follow the steps below.
1. Restore the factory default setting by pressing and holding down
more than 5 seconds on the device.
2. Reconfigure the device.
Forgot the IP address of
the device.
Check IP address of device by using the PLANET IP Wizard II
program or by UPnP discovery.
PLANET IP Wizard II
program cannot find the
device.
• Re-power the device if cannot find the unit within 1 minutes.
• Do not connect device over a router. IP Wizard II program cannot
detect device over a router.
• If IP address is not assigned to the PC which running IP Wizard II
program, then IP Wizard II program cannot find device. Make sure
that IP address is assigned to the PC properly.
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