E-21
Please check the following matters before making a request for servicing.
TROUBLESHOOTING
Condition
Pressing the POWER button does not
switch on the power.
Writing on the sheet is not erased with
the eraser.
Portions of writing or lines are not
printed or stored in memory.
The copy is soiled.
The top and bottom of the copy have a
black band.
The ruled line of the sheet appears on
the print or in the file of the memory
card, or the black ink mixes into other
color in the case of Color Mode.
Please Check
CopyBoard Related
• Check that the power cable is securely plugged into the power outlet.
•Was a marker other than a special marker used?
(Moisten a cloth with water or neutral detergent, wring well, and wipe care-
fully.)
• Portions of blurred characters or thin lines may not be printed or stored in
memory.
• Change Density setting to “Dark”.
•To obtain a stable image, please wait 5 minutes after switching on the fluo-
rescent lamp and then perform printing or memory storage.
• Is there a lot of marker refuse adhering to the sheet?
(When soiled, moisten a soft cloth with water, wring well, and wipe the sheet
in a stroking manner.)
• The fluorescent lamp may be at the end of its life.
Please request the replacement of the fluorescent lamp from your dealer.
• Check the printing density indicator, and select standard density if the set-
ting is darker.
* If the problem persists, please contact your nearby PLUS Vision sales office, dealer, or store.
A press of the COPY button does not
result in printing.
The paper feed is abnormal.
An altered color is printed, not the speci-
fied color.
There is no printing.
Printer Related
• Check that the power cable of the printer and the printer cable are securely
connected.
• Check that the printer power indicator is lit.
• Check that the error indicators of the copyboard and the printer are not lit.
• If the error indicator of the copyboard is flashing, please see Page E-20.
(Please see the printer instruction manual for information about printer er-
rors.)
•Possible causes include damp paper, overly thin or thick paper, only one
sheet of paper is set, and a curved setting of the paper. (Please see the
instruction manual for your printer.)
• Please replace the print cartridges with new ones.
• Check that the print cartridge is properly set.
• Check that the print cartridge is not plugged.
* Please see your printer manual for information about printing problems, printer maintenance, and details related to printing.
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