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POLAROID 3D PRINTER GUARANTEE
The manufacturer guarantees this printer against any defects in both material and workmanship
for a period of 12 months (unless minimum statutory requirements otherwise) from the date of
purchase. It does not include wear and tear, and is based on fair use with regular maintenance.
In order to validate this guarantee you must provide your details at the point of downloading the
Polaroid Prep Software.
Should any defect(s) be discovered, please rst visit our online troubleshooting support page at
howpolaroidareyou.com/support. However, if a problem occurs during the 12 month period that
cannot be rectied remotely or on site by the manufacturer’s technical team then you may be
requested to return the printer. The information overleaf outlines the process you must follow in
order to return your printer for repair.
Your serial number and proof of purchase will be required in order to process your claim.
Please ensure you include a copy of your sales receipt when you return the product.
A SIMPLE RETURN PROCESS
This guarantee is not valid if the product has been damaged by accident, electrical fault, through
misuse, abuse, or failure to provide reasonable care as outlined within the User Guide. If the product
has been altered without written authorisation from the technical team then the guarantee will not
be valid.
All implied guarantees, including any implied guarantee of tness for any particular purpose, are
limited in duration to 12 months from the date of original purchase. In no event will the manufacturer
be responsible for consequential damages resulting from the use of this product.
The above limitation or exclusion may not apply to you to the extent that applicable law may not
allow the limitation or exclusion of liability for incidental or consequential damages.
Using third party software applications or using non-Polaroid lament may invalidate this guarantee
in the event of damage subsequently being caused to the printer.
Tampering with the printer in any way may invalidate the guarantee. Please contact the the
manufacturer team if you have any technical enquiries.
AFTER SALES SUPPORT: The manufacturer have a dedicated team of 3D printing specialists that
are available to help with any problem or question you may have regarding your 3D printer. Please
contact our team via the contact form on our howpolaroidareyou.com/support.
MAINTENANCE: It is important that your Polaroid 3D printer is kept clean at all times. For best
print output it is recommended to keep the extruder nozzle clean and check regularly for any residu-
al lament build up, as these may cause subsequent unsuccessful prints. Please contact support@
howpolaroidareyou.com for guidance on how to remove any such build up.
12 MONTH GUARANTEE
Contact the manufacturer’s customer service team Monday to Friday between 8:30-17:30
(GMT) by emailing support@howpolaroidareyou.com . You will be provided with a Returns
Transfer Number (RTN).
Clearly write the RTN on the outside of the box or packaging, next to the shipping label. The
manufacturer will not be responsible for non-traceable packages or packages sent without a
valid RTN on the outside of the packaging.