Troubleshooting
Topics:
• Check the Status of Paired Device
• Check the Status of the Calendar
• Tips for Resolving Content Sharing Issues
• Tips for Resolving Camera Issues
• Set Log Levels
• Send Log Files to the Skype for Business Server
• Send Log Files to the Skype for Business Server Using the System Web Interface
• Reset the Phone to Factory Defaults
If you’re having issues with your Poly phone, you can try the troubleshooting options and solutions in the
following topics to resolve certain issues.
Check the Status of Paired Device
If yours or the far-end's video stream or content is not displaying on the monitor, check that the Poly Trio
Visual+, Trio VisualPro, or RealPresence Group Series system is on and paired with your Poly Trio
system.
Procedure
1. On the system, navigate to Settings > Status > Networked Devices.
2. Make sure that the paired device is Connected.
If the paired device is not connected, contact your system administrator.
Related Links
Tips for Resolving Camera Issues on page 91
Check the Status of the Calendar
Issues with the phone's connection to the Microsoft Server may be the cause of calendar problems.
Without a functioning connection, you may not see the Calendar icon on the Home screen or you may
not receive meeting reminders.
Procedure
1. Go to Settings > Status > Calendar.
2. On the Calendar screen, make sure the Status field includes Connected to Server.
If the status reads that it is not connected to the server, contact your administrator.
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