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Troubleshooting
If you have issues with your VVX D230 DECT IP Phone or the base station, try the following troubleshooting
procedures and solutions to resolve certain issues.
VVX D230 Wireless Handset Range
If your VVX D230 wireless handset isn’t reachable or misplaced, do the following:
● Check if the handset has enough signal strength. If the handset has enough signal strength, reboot
the handset.
● If you misplace the handset, you can locate the handset by pressing Find on the base station.
VVX D230 Wireless Handset Registration
If the VVX D230 DECT IP Phone fails to register with the VVX D230 base station, do one of the following:
● Make sure that the VVX D230 DECT IP Phone and base station are in the same DECT region.
» Go to DECT Wireless > System > DECT Base Information > DECT Type in the system web
interface.
The DECT Type must match Region as shown on the Handset Info menu under Settings. Note that
you can’t register non-Poly DECT phones with the VVX D230 base station.
● Verify whether the VVX D230 base station is in subscription mode.
» Go to DECT Wireless > Registration.
» Check that <RegistrationWindow> is OPEN or the LED on the base station is flashing.
Radio Frequency Interference
To avoid noise in audio calls and interference between VVX D230 base stations, place multiple VVX D230
base stations more than 4 m (13 ft) apart.
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