Troubleshooting
Topics:
▪ System Diagnostics
▪ Pair a Remote Control
▪ Configure a Touch Monitor
▪ View Content Help Tips
▪ View Blackboard Help Tips
This section includes information related to troubleshooting issues with your G7500 system. You can also
find information on pairing your remote, configuring your monitors, and where to find help tips.
System Diagnostics
To assist in troubleshooting, access system diagnostics.
Diagnostic Settings Reference
Diagnostics are tools to test your system’s performance. The diagnostic tool locations vary depending on
whether you’re in or out of a call.
Certain settings display a Lock on your system. This indicates that the setting is limited to system
administrators.
Diagnostic Settings
Setting Description
Color Bars Tests the color settings of your monitor for optimum
picture quality. If the color bars generated during the
test aren’t clear or the colors don’t look correct, adjust
the monitor settings.
Speaker Test A 473 Hz audio tone indicates whether the local audio
connections are correct. If you run this test during a
call, the far site hears the tone.
Audio Meter Identifies the left and right audio channels on the
system. Audio meters indicate the audio strength of
your microphones, far-site audio, and any device
connected to the audio ports. To avoid or to fix audio
distortion, configure this setting in the local interface.
Test Monitors
To check if you’ve properly adjusted your monitors, you can perform a color bar test.
Polycom, Inc. 29
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