Polycom RealPresence Trio 8500 - Hold a Call; Resume a Call; Transferring Calls; Choose a Default Transfer Type

Horizon | Polycom RealPresence Trio 8500 Full User Guide
© Gamma 201
5. All rights reserved. Confidential.
Page 19 of 33
Hold a Call
You can place any active call on hold on Polycom Trio 8500
Procedure
1. During an active call, select Hold .
2. If you're in the Calls screen, select the call first.
3. The Resume icon is displayed.
Resume a Call
You can view and resume all held calls on the phone.
Procedure
1. Do one of the following:
• Select Resume .
• From the Calls screen, select the call and select Resume .
Transferring Calls
You can transfer active or held calls to another person using the following transfer types:
Blind transfer—Transfers the call directly to another line without speaking with the other party first.
Consultative transfer—Enables you to speak with the other party before completing the transfer.
Choose a Default Transfer Type
You can choose a default transfer type to use for all calls on Polycom Trio 8500.
When you choose a default transfer type, the phone uses the selected transfer type for all calls. Consultative
is the default transfer type.
Procedure
1. Navigate to Settings > Basic > Preferences.
2. Select Default Transfer Type and choose a transfer type.
3. The selected transfer type is used for all calls.