Chapter 6 Troubleshooting
© Polycom, Inc. 163 ViewStation FX/VS 4000 User’s Guide
System Control
General Problems
Symptom Cause Solution
System does not
respond to the
hand-held remote
control.
No batteries in the remote control. The green light at the front of the
ViewStation FX or VS4000 should
blink with each button pressed on the
remote.
Batteries installed incorrectly. Insert batteries with correct +/-
position.
Low battery icon on the
screen.
Low battery in the remote control. Replace the batteries in the remote
control with 3 AAA batteries.
Symptom Cause Solution
Slow blinking green
light appears on the
front of the ViewStation
FX.
The system is sleeping. System is in power save sleep mode.
This is normal. The system wakes up
on any action from the remote control
or on an incoming call.
Amber light appears on
the front of the
ViewStation FX.
The system is in a call. This is normal.
Green light appears on
the front on the
ViewStation FX.
The system is not in a call. This is normal.
Cannot enter the
System Setup menus.
System is password protected.
Password has been forgotten.
Go to Diagnostics menu and perform
a system reset. This erases all your
system settings except for your
address book. You may then enter a
new password in the Security menu.
System starts in the
Software Update
screen.
System software is corrupt or not
loaded properly.
Load system software on the
ViewStation FX or VS4000 from your
PC.
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