11
Multiple Key Combinations and Default
Key Layout
Learn to reboot, reset to factory defaults, or update log files on your phone using simultaneous
key presses and familiarize yourself with your phone’s default key layout.
Multiple Key Combinations on the VVX 300, 310, 400,
and 410 Phones
Pressing multiple key combinations enable you to perform certain operations on the VVX 300,
310, 400, and 410 phones. The multiple key combinations on the VVX 300, 310, 400, and 410
phones are as follows:
• Reboot the Phone—Press and hold the dial pad keys 0, 1, and 3 simultaneously for
about three seconds, or until you hear a confirmation tone.
• Restore Factory Defaults—Press and hold the dial pad keys 1, 3, and 5 simultaneously
during the Updater process until the password prompt appears. Enter the administrator
password to initiate the reset. Resetting to factory defaults will also reset the administrator
password to 456.
• Upload Log Files—Press and hold the dial pad keys 1, 5, and 9 simultaneously until you
hear a three-second confirmation tone.
Default Key Layout on the VVX 300, 310, 400, and 410
Phones
You may want to redefine the functions performed by certain hard keys on the VVX 300, 310,
400, and 410 phones. You can do this by settings certain parameters in the configuration files.
For more information, see Configuring the Phone’s Keypad Interface in the latest Polycom UC
Software Administrators’ Guide.
The illustration of the VVX 300 and 310 is followed by Table 5, which shows the available phone
key functions.
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