Polycom VVX 500 - Call Transfer

Note:
To clear the message waiting indicator
 While the phone is idle, dial
*99
 Press the
speakerphone button

Listen for the “Voice Message Waiting Indicator has been cleared”

The call will automatically disconnect
Call Transfer
Call Transfer is used to move
an active call to another phone or into voicemail.
flavors of Call Transfer:

Consulted/Regular Transfer
 Blind Transfer

Direct Transfer to Voicemail
You decide which one is best for the business scenario at hand.
Consulted Transfer
This w
ill allow you to let the person receiving the call
completing the transfer. Y
OUR Caller ID information
 While on a call, tap the
Transfer
 Dial extension
(or phone number)
 Remain on the
line until the person answers
 A
nnounce the name of the person who would like to be transferred
 If they accept, tap the
Transfer

You can hang up the handset at this time
 If they do not accept,
tap
be transferred directly into voicemail
Blind Transfer
This will allow you to send a call directly without any introduction. If unanswered
go into vo
icemail (or forward if that is programmed.)
ID information of the caller (
NOT
 While on a call, tap the
Transfer
 Tap the Blind
onscreen button
 Dial the extension
 Press Pound (#) t
o send the digits
 You may now, hang up
the handset
Polycom VVX 500 & VVX 600
Long Format Guide
V1.2 10-3-13
To clear the message waiting indicator
*99
speakerphone button
Listen for the “Voice Message Waiting Indicator has been cleared”
The call will automatically disconnect
an active call to another phone or into voicemail.
There are three
Consulted/Regular Transfer
Direct Transfer to Voicemail
You decide which one is best for the business scenario at hand.
ill allow you to let the person receiving the call
know
who is on the line before
OUR Caller ID information
will be presented to the receiving party
Transfer
softkey
(or phone number)
where you want to send the held call
line until the person answers
nnounce the name of the person who would like to be transferred
Transfer
softkey to complete transfer
You can hang up the handset at this time
tap
the Cancel
softkey to talk to the caller and ask if they wish to
be transferred directly into voicemail
This will allow you to send a call directly without any introduction. If unanswered
icemail (or forward if that is programmed.)
This transfer will
pass through the Caller
NOT
yours).
Transfer
softkey
onscreen button
(top right)
o send the digits
immediately
the handset
Page 8 of 15
There are three
who is on the line before
will be presented to the receiving party
.
softkey to talk to the caller and ask if they wish to
This will allow you to send a call directly without any introduction. If unanswered
, the call will
pass through the Caller