Recording Audio Calls
Topics:
• Record a Call
• Pause a Recording
• Resume a Recording
• Stop Recording
Some softswitch platforms (such as BroadSoft) support call recording features during a call.
When the feature is available, the phone shows the call recording states in the Current Calls screen.
Record a Call
You can record all active audio calls on the phone.
You cannot record calls when there are no connected calls, when you place a new call to transfer a call or
initiate a conference, or when you have an incoming call. Make sure to inform your contacts on the call
before you begin recording.
Some tones on your contact's phone are recorded. When you mute the microphone during a recording,
your audio is muted and only the other participants' audio in the call is recorded.
Procedure
» During an active call, select Rec. Start.
Pause a Recording
During a call, you can pause a recording while the call is active.
Procedure
» Select Rec. Pause.
Resume a Recording
After you pause and then resume recording, recording continues in the same file.
Procedure
» Select Rec. Resume.
Stop Recording
You can stop recording a call before the call ends. The recording also stops when the active call ends, no
matter who ended the call.
Polycom, Inc. 38
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