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TROUBLESHOOTING
Engine Will Not Start
YES
NO
Is there fuel in the tank?
Refuel the tank.
Checking and Adding Fuel
NO
YES
Is there enough oil in the engine?
Add the recommended oil.
Checking and Adding Engine Oil
Clearing a Low Oil Condition
YES
NO
Does the engine crank?
Ensure the ignition key (or remote switch) is in
the correct position:
• For Ignition Key Startup, turn key to START.
• For Recoil Pull Startup, turn key to ON.
• For Remote Startup, with ignition switch OFF,
set remote switch to ON before pressing the
start button on the key fob.
YES
NO
• Fully charge the battery.
The internal battery must have at least
10.5 cranking volts to power electronic
components and enable startup.
• Check all connections between the battery,
control panel, and electric starter.
• Check that the battery fuse is not missing and
not burned out.
Is the battery fully charged and connected?
NO
No Spark
If the engine still does not start, take it to an
authorized POWERHOUSE® Service Center
YES
Replace the
spark plug.
Cleaning the
Spark Plug
Check spark.
Is there a spark from the spark plug?
Warning! Be sure there is no spilled fuel around
the spark plug. Spilled fuel may ignite.
Take the generator to an
authorized POWERHOUSE®
Service Center
Spark plug
Ground wire
Spark plug cap
To check spark:
• Remove the spark plug cap and clean any dirt from around the
spark plug.
• Remove the spark plug and install the spark plug in the spark
plug cap.
• Attach the plug side electrode to your ground wire.
• Turn the ignition key in the START position for a few cycles --
sparks should jump across the spark plug gap.
YES
Clean or replace the fuel lter and air lter.
• For the air lter, see Cleaning the Air Filter
Element.
• For the fuel lter, see the PH2400PRi/E
Service Manual.
NO
Are the fuel lter and air lter free of debris?
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