Profitec PRO 400 - TROUBLESHOOTING; Trouble: Little or No Crema; Trouble: Sparse Coffee Dispensing; Trouble: Weak Coffee Body

ENGLISH
Translation of the original German user manual 44
11 TROUBLESHOOTING
Problem
Possible Cause
Troubleshooting
Little or no crema on the top of
the coffee.
The grind is not fine enough.
Use a finer grind.
Tamp the ground coffee more
firmly.
Reduce the brewing pressure.
The coffee is too old.
Use fresh coffee
There is too much chlorine in the
water.
Use a chlorine filter.
The amount of ground coffee is
not enough.
Use the recommended coffee
amount: Approx. 8-10 g of coffee
for each cup.
The shower screen is dirty.
Clean the brew group.
Sparse coffee dispensing, only
drop by drop.
The grind is too fine.
Use a coarser grind.
Tamp ground coffee only slightly.
Increase the brewing-pressure.
There is too much ground
coffee.
Use approx. 8-10 g of coffee for
every cup.
Weak “body”
The grind is not fine enough.
Use a finer grind.
The coffee is old.
Use fresh coffee.
The amount of ground coffee is
not enough.
Use approx. 8-10 g of coffee for
each cup.
The shower screen is dirty.
Clean the shower screen.
Foam instead of crema.
The beans are improper.
Use another coffee bean.
The setting of the coffee grinder
is not suited for the coffee
beans in use.
Adjust the coffee grinder. (When
changing the coffee beans,
changing the grind can also be
necessary.)
The coffee is too fresh.
Depending on the roast, it is
recommended to let roasted
coffee rest for 10-21 days after
roasting.
The green LED flashes. (3
seconds on - 1 second off)
and the machine stops heating.
ECO mode is activated.
Operate the brew group lever for
a short time. How to deactivate
the ECO mode is described in
section 6.5.1.
The green LED flashes
(1 second on - 1 second off).
You are in the setup mode
Pull the brew group lever down
and wait 5 seconds.
Portafilter/ brew group is
dripping.
Portafilter is not fixed properly.
Ensure the portafilter is properly
clamped.
Group gasket is broken.
Replace the group gasket (see
section 7.3)