Pyxis SP-910 - 12 Troubleshooting; Table 4 Contact Information

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12 Troubleshooting
The SP-910 will prompt a warning message if it detects an abnormal condition or
operation. On screen prompts direct the user to take appropriate corrective actions in
most cases.
If an unspecific error occurs or the SP-910 cannot be turned on, reboot the instrument
by taking a battery out of the battery holder and re-install the battery.
If the SP-910 has been idle for more than two months and cannot be turned on,
replace all four batteries with four new AA alkaline batteries.
A diagnostics page can be launched by press the SYS icon in the main page. The
software version and its associated hash code can be found in the diagnosis page.
Contact Pyxis professionals at service@pyxis-lab.com and provide with following
information to ensure high quality technical support.
Table 4 Contact Information
Items
Note
Contact Name
Phone
Email
Customer Name
Product Number (P/N)
Can be found on the product label on back of
product
Serial Number (S/N)
Can be found on the product label on back of
product
Firmware version
Can be found in diagnosis page
Problem Description
Capture warning message if applicable