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Trademarks and Patents
Hach ® is a registered trademark of the Hach Company, Loveland, CO USA
Confidentiality
The information contained in this manual may be confidential and proprietary and is the property of
Pyxis Lab. Information disclosed herein shall not be used to manufacture, construct, or otherwise
reproduce the goods disclosed herein. The information disclosed herein shall not be disclosed to
others or made public in any manner without the express written consent of Pyxis Lab.
Standard Limited Warranty
Pyxis Lab warrants its products for defects in materials and workmanship. Pyxis Lab will, at its
option, repair or replace instrument components that prove to be defective with new or
remanufactured components (i.e., equivalent to new). The warranty set forth is exclusive and no
other warranty, whether written or oral, is expressed or implied.
Warranty Term
The Pyxis warranty term is thirteen (13) months ex-works. In no event shall the standard limited
warranty coverage extend beyond thirteen (13) months from original shipment date.
Warranty Service
Damaged or dysfunctional instruments may be returned to Pyxis for repair or replacement. In some
instances, replacement instruments may be available for short duration loan or lease.
Pyxis warrants that any labor services provided shall conform to the reasonable standards of
technical competency and performance effective at the time of delivery. All service interventions are
to be reviewed and authorized as correct and complete at the completion of the service by a
customer representative, or designate. Pyxis warrants these services for 30 days after the
authorization and will correct any qualifying deficiency in labor provided that the labor service
deficiency is exactly related to the originating event. No other remedy, other than the provision of
labor services, may be applicable.
Repair components (parts and materials), but not consumables, provided in the course of a repair, or
purchased individually, are warranted for 90 days ex-works for materials and workmanship. In no
event will the incorporation of a warranted repair component into an instrument extend the whole
instrument’s warranty beyond its original term.
Shipping
A Repair Authorization Number (RA) must be obtained from the Technical Support (service@pyxis-
lab.com) before any product can be returned to the factory. Pyxis will pay freight charges to ship
replacement or repaired products to the customer. The customer shall pay freight charges for
returning products to Pyxis. Any product returned to the factory without an RA number will be
returned to the customer.
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