Troubleshooting Guide
Operator’s Manual, RAMP
®
Reader 39
LCD Message Cause Action
RUN TEST: <Enter>
*** LOW BATTERY! ***
(Message accompanied by
intermittent “chirp”.)
During Power-On Self-Test,
IQC, RUN/OPTIONS or RUN
LQC/EXIT prompt, Reader
detects low battery voltage. 1
to 2 tests remain before Reader
will cease operation due to a
fully discharged battery.
Plug in AC Adapter/Charger.
NOTE: 24 hours of continuous
charging is required to
completely charge battery.
Tests may be run during
charging.
*OPTICS FAULT!
CONSULT MANUAL
The lower line of the message
alternates between “CONSULT
MANUAL” and “PRESS KEY
TO PROCEED”.
*Critical Failure – see note
An optics failure was detected
during Power-On Self-Test or
IQC.
Press any key to return to the
RUN/OPTIONS or
RUN LQC/EXIT prompt.
Contact Technical Support.
*READER CALIBR FAULT!
CONSULT MANUAL
*Critical Failure – see note
A “checksum” mismatch was
detected in Reader calibration
data during Power-On Self-Test
or IQC.
Contact Technical Support for
re-calibration servicing.
REMOVE CARTRIDGE! A Test Cartridge is detected in
the Reader during the Power-
On Self-Test or IQC.
Remove Test Cartridge. Reader
displays the RUN/OPTIONS
Menu. If no Cartridge is
present, this error may be
caused by a bright light shining
on the Reader. Shade Reader
to see if this corrects the error.
REMOVE LOT CARD! A Lot Card is detected during
Power-On Self-Test or IQC.
Remove Lot Card. Reader
displays RUN/OPTIONS Menu.
SERVICE REQUIRED
PRESS KEY TO PROCEED
Critical Failure was detected
during Power-On Self-Test or
IQC. Access to running
samples and LQC is blocked.
Press any key to return to the
RUN/OPTIONS or
RUN LQC/EXIT prompt.
Contact Technical Support.
Results in memory can still be
viewed, printed or downloaded.
*Critical Failure – detected during Power-On Self-Test or IQC. Leads to “SERVICE REQUIRED”
message, and access to running test samples and LQC is blocked. The results in memory can still
be viewed, printed or downloaded.
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