Response Biomedical RAMP READER

Questions and Answers

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Terry MullinsAug 6, 2025
What to do if my Response Biomedical RAMP READER Laboratory Equipment shows '***DEAD BATTERY*** PLUG IN CHARGER!'?
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  Katie LarsonAug 6, 2025
  If your Response Biomedical Laboratory Equipment displays the message "***DEAD BATTERY*** PLUG IN CHARGER!", it means the device has detected a fully discharged battery during the Power-On Self-Test, IQC, or at the RUN/OPTIONS or RUN LQC/EXIT prompt. To resolve this, turn off the Reader, then plug in the AC Adapter/Charger. After turning the Reader back on, the RUN/OPTIONS Menu will appear only when the battery voltage is adequate for operation. Note that a full charge requires 24 hours of continuous charging, but you can still run tests while it's charging.
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Rebecca BurgessAug 14, 2025
How to fix a blank screen on Response Biomedical RAMP READER Laboratory Equipment?
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  Sheila WilsonAug 14, 2025
  If your Response Biomedical Laboratory Equipment displays a blank screen, it is likely because the battery is fully discharged. To fix this, turn off the Reader and charge the battery fully for 24 hours.
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Kevin JohnsonAug 21, 2025
What to do if Response Biomedical RAMP READER Laboratory Equipment shows '*CTG TRANSPORT FAULT!'?
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  Richard RomeroAug 21, 2025
  If your Response Biomedical Laboratory Equipment shows a '*CTG TRANSPORT FAULT!' message, it means a failure was detected in the transport, stepper motor, home sensor, or the transport mechanism is jammed during the Power-On Self-Test or IQC. To resolve this, first remove any Test Cartridge that's present. Then, turn the Reader off and then on again.
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Thomas Jones IIIAug 29, 2025
Why does my Response Biomedical Laboratory Equipment show 'CLOCK ERROR!'?
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  Jennifer RobbinsAug 29, 2025
  If your Response Biomedical Laboratory Equipment displays a 'CLOCK ERROR!' message, it indicates that an internal clock failure was detected during the Power-On Self-Test or IQC. Press any key to proceed. The clock will be set to January 01, 2030. You should then reset the clock in the System Settings Menu.

Summary

1.0 Introduction

1.1 Overview

The RAMP® System is a rapid, quantitative immunochromatographic system for performing in vitro diagnostic analyses.

1.2 Intended Use

The RAMP® Reader is a general use fluorometer that analyzes results produced by immunoassays manufactured by Response Biomedical Corp.

1.3 RAMP System Description

Explains how the RAMP® System utilizes disposable test cartridges with immunochromatographic strips for analysis.

1.4 How the RAMP System Works

Details the RAMP® Reader's function, assay/test kit components, and available accessories like printers and barcode wands.

1.5 Warnings and Precautions

Covers symbols, definitions, and a summary of critical warnings and precautions for safe operation.

1.6 Unpacking and Installation

Provides instructions for unpacking the Reader, its contents, optional accessories, and initial installation steps.

2.0 RAMP System Operation

2.1 Keypad Function and Use

Explains the function and usage of the RAMP® Reader's alphanumeric and function keys for user interaction.

2.2 RUN;OPTIONS Menu

Describes the initial RUN/OPTIONS Menu and the actions available upon powering on the Reader.

2.3 Using Lot Cards

Instructions on how to insert Lot Cards to load lot-specific data and expiration information into the Reader.

2.4 Running an Assay

Comprehensive guide on performing an assay, including entering User ID, Sample ID, and inserting the cartridge.

2.5 Using the OPTIONS Menu

Outlines functions available through the OPTIONS Menu, such as outputting results, viewing results, and running QC tests.

2.6 Using the SYSTEM SETTINGS Menu

Details how to access and utilize various system settings for configuration and management.

3.0 MAINTENANCE

3.1 Overview

General overview of Reader maintenance, primarily focusing on external cleaning procedures.

3.2 Cleaning and Decontamination

Step-by-step instructions for cleaning and decontaminating the RAMP® Reader's exterior surfaces safely.

3.3 Battery Care

Guidelines for maximizing battery performance, proper recharging, and service life.

4.0 TROUBLESHOOTING GUIDE

4.1 Power-On Self-Test Messages; IQC Messages

Lists common messages during self-tests or IQC, their causes, and recommended actions.

4.2 Lot Card; Barcode Messages

Troubleshooting messages related to Lot Card reading, barcode errors, and expired cartridges.

4.3 Transport Messages

Addresses mechanical and transport mechanism errors encountered during assay scanning.

4.4 Test Run Messages

Information on error messages that appear during the actual assay run process.

4.5 General Messages

Covers miscellaneous general error messages and their corresponding solutions.

5.0 READER SPECIFICATIONS

APPENDIX A: Connecting the RAMP Reader to Accessories

Printer; Computer Connections

Instructions for connecting the Reader to printers or computers via the RS-232 serial port for data transfer.

Reader-to-Reader Connections

Details on linking two Readers for transferring User IDs and P.I.N.s using a specific cable.

Barcode Wand Connections

Guidance on connecting an optional Barcode Wand accessory to the Reader for data input.

APPENDIX B: User Agreement and Warranty

Return Policy

Outlines the policy and conditions for returning purchased RAMP® products.

Receipt of Delivery

Purchaser's responsibility to inspect delivered items for damage or discrepancies upon receipt.

Exchange Policy

Details the procedures and terms for exchanging RAMP® items under warranty or due to errors.

Warranty

Specifies the limited warranty terms and conditions for the RAMP® Reader and its accessories.

Exclusions

Lists the conditions and circumstances that are excluded from RAMP® warranty coverage.

Liability Limitations

Defines the extent of Response Biomedical's liability for damages arising from RAMP® usage.

Recall Policy

Explains Response's process for product recalls and the purchaser's responsibilities.

End User License Agreement

Sets forth the limited license terms for using the RAMP® Reader Software.

Software Updates

Information regarding the availability and terms of software updates for the RAMP® System.

Feedback

Policy on how users can provide feedback, suggestions, or report issues to Response.

Governing Law

Specifies the governing laws and jurisdiction applicable to the user agreement.

APPENDIX C: Contact Information

Response Biomedical Customer Service

Contact details and phone numbers for general customer service inquiries.

Response 24-hour technical support

Provides contact information for technical support assistance for the RAMP® System.

Response Biomedical Corporation

Mailing address and website for Response Biomedical Corporation.

European Authorized Representative

Contact information for the authorized representative in Europe.