Troubleshooting When Using the Scanner Function
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Cannot enter
manually more
than nnn desti-
nations.
(A figure is placed at
n.)
The e-mail has too many (nnn or
more) destinations.
Split the destinations into two or
more groups.
Cannot specify
more than 100
destinations.
The e-mail has too many (100 or
more) destinations.
Split the destinations into two or
more groups.
The number of
destination
folders se-
lectable in one
time is limited
to 32.
The maximum number of desti-
nation folders that can be selected
at one time has been exceeded.
Select 32 or fewer destination
folders.
Exceeded max. E-
mail size. Send-
ing E-mail has
been cancelled.
The maximum e-mail size has
been exceeded.
• Increase the size of [Max. E-mail
Size].
•Set [Divide & Send E-mail] to [On
(per page)] or [On (per max.
size)].
See “Send Settings”, General Set-
tings Guide.
Sending failed.
Check settings
and check
Scanned File
Status.
While a file was being sent, a net-
work error occurred and the file
could not be sent correctly.
Try the operation once more. If
the message is still shown, the
network may be crowded. Con-
tact the administrator.
Press the {Job Information} key to
display the transmission results,
and then check which job has not
been sent. See “Confirmation Dis-
plays”, Scanner Reference.
Entered protec-
tion code for
dest. is incor-
rect. Please re-
enter.
The correct protection code was
not entered.
Make sure the protection code is
correct, and then enter it again.
See “Registering a Protection
Code”, General Settings Guide.
Exceeded max.
number of alpha-
numeric charac-
ters.
The maximum enterable number
of alphanumeric characters has
been exceeded.
Make sure the maximum number
of characters which can be en-
tered, and then enter it again. See
“Values of Various Set Items for
Transmission/Delivery Func-
tion”, Scanner Reference.
Authentication
failed.
The entered login user name or
password is incorrect.
Check the login user name and pass-
word. The machine is unable to au-
thenticate. Contact the administrator.
Message Cause Solution
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