Problem Causes Solutions
Color originals are printed in
black and white.
No color print settings are
configured on the printer driver.
Change the [Color/ Black and
White:] setting on the printer
driver. For details about how to
change the [Color/ Black and
White:] setting, see the printer
driver Help.
PDF files do not print out/
cannot perform PDF direct print.
PDF files are password-
protected.
To print password-protected
PDF files, enter the password in
[PDF Menu].
PDF files do not print out/
cannot perform PDF direct print.
PDF files cannot be printed if
they are print-disabled in PDF
file security setting.
Change the PDF file security
setting.
PDF direct print produces
strange or malformed
characters.
Fonts were not embedded. Embed fonts in the PDF file you
want to print, and then print.
Cannot perform PDF direct print. Highly compressed PDFs cannot
be printed using PDF Direct
Print.
Open the relevant application
and print the PDF file using the
printer driver. Set the file format
to standard PDF.
Cannot perform PDF direct print. Depending on the creation
method, a PDF file requires a lot
of memory to process and may
fail to be printed.
Open the relevant application
and print the PDF file using the
printer driver.
"Resetting job..." appears and
printing is suspended.
Memory is insufficient. In [System], select [Memory
Usage] to [Font Priority].
Printing did not start even
though the specified print time
has already passed.
The time set on the printer or
computer is incorrect.
Set the correct time on the
printer or computer.
Printing via wireless LAN is
slow.
The number of jobs exceeds the
capacity of the printer.
Reduce the number of jobs.
3. Troubleshooting
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