When You Have Problems Operating the Machine
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Misfeeds occur frequently.
The staple cartridge is not
set correctly.
The Booklet Finisher requires the sad-
dle stitch stapler cartridge also. See
p.102 “Adding Staples”.
An error message re-
mains, even if misfed pa-
per is removed.
• When a misfeed mes-
sage appears, it re-
mains until you open
and close the cover as
required.
• Paper is still jammed
in the tray.
Clear misfed paper, and then open and
close the front cover. see p.105 “Remov-
ing Jammed Paper”.
Cannot print in duplex
mode.
You cannot use paper in
the bypass tray for du-
plex printing.
For duplex printing, select Tray 1-3 in
copier mode or with the printer driver.
Cannot print in duplex
mode.
You have selected a tray
which is set to [1 Sided
Copy] in [Tray Paper Set-
tings] in [System Settings].
Set the tray to [2 Sided Copy] in [Tray Pa-
per Settings] in [System Settings].
The user code entry
screen is displayed.
Users are restricted by
user management.
Enter the user code (up to eight digits),
and then press {q}.
The Authentication
screen appears.
Basic Authentication,
Windows Authentica-
tion, LDAP Authentica-
tion or Integration Server
Authentication is set.
Enter your login user name and user
password. See “When the Authentica-
tion Screen is Displayed”, About This
Machine.
“
You do not have
the privileges to
use this func-
tion.
” is displayed.
The use of the function is
restricted to authenticat-
ed users only.
Contact the administrator.
“
You do not have
the privileges to
use this func-
tion.
” continues to be
displayed even though
you have entered a valid
user code.
This user code is not al-
lowed to use the function
selected.
Press the {Energy Saver} key. Confirm
that the display goes off, and then press
the {Energy Saver} key again. The dis-
play will return to the user code entry
display. When printing under the copi-
er or printer function, press the {Energy
Saver} key only after printing has fin-
ished.
Authentication failed. The entered login user
name or login password
is not correct.
Inquire the user administrator for the
correct login user name and login pass-
word.
Authentication failed. The machine cannot per-
form authentication.
Contact the administrator.
The selected file(s) con-
tained file(s) without ac-
cess privileges. Only
file(s) with access privi-
leges will be deleted.
You have tried to delete
files without the authori-
ty to do so.
Files can be deleted by the person who
created the file. To delete a file which
you are not authorized to delete, con-
tact the person who created the file.
Problem Cause Solution
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