i
Confidential
CONTENTS
SAFETY INFORMATION ...........................................................................................vi
CHAPTER 1 SUPPLEMENTAL SPECIFICATIONS
1. GENERAL ................................................................................................................................... 1-1
2. NETWORK CONNECTIVITY ....................................................................................................... 1-2
3. SERVICE INFORMATION ........................................................................................................... 1-2
CHAPTER 2 ERROR INDICATIONS AND TROUBLESHOOTING
1. INTRODUCTION ......................................................................................................................... 2-1
1.1 Precautions ......................................................................................................................... 2-1
1.2 Checks before Commencing Troubleshooting .................................................................... 2-3
2. OVERVIEW ................................................................................................................................. 2-5
2.1 Cross-section Drawing ........................................................................................................ 2-5
2.2 Paper Feeding .................................................................................................................... 2-6
2.3 Operation of Each Part and Location of Parts .................................................................... 2-7
2.4 Block Diagram .................................................................................................................... 2-9
2.5 Main Components ............................................................................................................. 2-10
3. ERROR INDICATIONS .............................................................................................................. 2-11
3.1 Error Codes ...................................................................................................................... 2-11
3.2 Error Message .................................................................................................................. 2-19
4. TROUBLESHOOTING .............................................................................................................. 2-24
4.1 Error Cause and Remedy ................................................................................................. 2-24
4.2 Troubleshooting for Paper Feeding Problems .................................................................. 2-40
4.2.1 No paper feeding from paper tray ........................................................................ 2-40
4.2.2 No paper feeding from manual feed slot .............................................................. 2-41
4.2.3 Multiple sheets of paper are fed ........................................................................... 2-41
4.2.4 Paper becomes wrinkled ...................................................................................... 2-42
4.2.5 Paper is fed at an angle ....................................................................................... 2-42
4.2.6 Paper curls ........................................................................................................... 2-43
4.2.7 Unable to perform 2-sided printing ....................................................................... 2-43
4.2.8 Paper jam ............................................................................................................. 2-44
4.3 Troubleshooting for Image Defects ................................................................................... 2-48
4.3.1 Image defect examples ........................................................................................ 2-48
4.3.2 Troubleshooting image defect .............................................................................. 2-49
4.4 Troubleshooting for Software Problems ........................................................................... 2-62
4.4.1 Unable to receive data ......................................................................................... 2-62
4.5 Troubleshooting for Network Problems ............................................................................ 2-62
4.5.1 Cannot make a print through network connection ................................................ 2-62
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