Probable Cause: The signal of the ink collection tank sensor did not change.
Location: Ink collection tank, control board
Service Center Procedure:
1. Remove and reinstall ink collection tank.
2. If another tank is available use the extra tank.
3. Deliver ink collection tank (requires resetting).
Replacement Procedure:
1. Replace ink collection tank.
2. Replace control board.
Ink out
Description: Ink in both the ink cartridge and print head tank have run out.
Probable Cause: The signal from the air sensor of the print head tank did not change, or ink supply pump
motor is not operating.
Location: Control board, print head ink tank. ink supply pump motor
Service Center Procedure:
1. Determine if ink out alert continues even after replacing ink cartridge.
2. Confirm that ink out alert is for the appropriate color of the ink cartridge.
3. Determine if you can hear any spurious noise from the printer.
4. If the color is different, replace ink cartridge.
Replacement Procedure:
None
Paper
Paper out (Tray 1)
Description: The paper sensor in Tray 1 detected paper out but there is paper in the tray..
Probable Cause: The signal from the Tray 1 paper sensor did not change.
Location: Paper sensor (Tray 1)
Service Center Procedure:
1. If another paper cassette is available use the extra cassette.
2. Deliver another paper cassette.
Printer Display Errors
33
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