TABLE OF CONTENTS
1. Before You Begin
Swap and Repair Flow.......................................................................................................................................5
Repair Center Work Flow..................................................................................................................................6
2. Arrival Check
Machine Check After Arrival at the Center......................................................................................................7
RPCS Printer Driver.........................................................................................................................................7
PCL Printer Driver............................................................................................................................................8
3. Troubleshooting
Before Troubleshooting....................................................................................................................................11
SC Code Errors................................................................................................................................................16
SC950 USB chip ID read error..................................................................................................................16
SC951 No definition allocated to USB.....................................................................................................16
SC970 Flash ROM erase error..................................................................................................................16
SC971 Flash ROM write error...................................................................................................................17
SC972 Flash ROM verify error..................................................................................................................17
SC973 EEPROM write error.......................................................................................................................17
SC978 Left ink collection tank....................................................................................................................17
SC984 DRV circuit temperature abnormal................................................................................................18
SC986 Humidity sensor abnormal.............................................................................................................18
SC988 Air sensor abnormal.......................................................................................................................18
SC990 Ink level sensor feeler out of position............................................................................................19
SC993 High voltage leak...........................................................................................................................19
SC994 Vertical motor error........................................................................................................................20
SC996 No input from the horizontal encoder sensor..............................................................................20
SC997 Horizontal encoder abnormal.......................................................................................................20
SC999 Maintenance stepper motor out of position.................................................................................21
Unrecoverable Jamming..................................................................................................................................22
Bypass Tray..................................................................................................................................................22
Duplex Unit...................................................................................................................................................23
Initial Jam......................................................................................................................................................24
Printer Paper Path Jams...............................................................................................................................25
Tray 1............................................................................................................................................................26
Tray 2............................................................................................................................................................28
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